FTB shipping will be closed April 14th and April 17th for the easter long weekend. Orders placed after 3pm eastern time on April 13th will ship on April 18th.
Our goal is to provide you with quick and easy access to all of your favourite brands, all from the comfort of your home! This is why we make it our priority to ensure speedy shipping times and top-notch service.
All orders are shipped via Canada Post parcel service, which automatically includes your tracking information and insurance.
Orders $50 or more before tax are shipped FREE!
The free standard shipping option will automatically be offered at checkout for qualifying orders. You may opt out of the free shipping option should you wish to pay for express shipping.
We offer flat rate shipping for orders under $50:
The delivery ETA is shown on each product page and on the shopping card and checkout page by entering your postal code.
**Free and flat rate shipping does not apply for remote or difficult to serve locations, as deemed by Canada Post. In these situations, your order will not be shipped until you are contacted, and you will have the opportunity to either pay the additional charge or cancel the order. A list of remote locations by postal code an be seen by clicking here.
All orders placed before 3pm eastern time Monday-Friday are shipped the same day!*.
We ship from our warehouse in downtown Toronto. You will receive an email when your order ships, which will include a tracking number. After shipping, delivery times are subject to Canada Post’s delivery standards – the ETA is given to you at checkout.
Packages that are undeliverable or refused will be refunded, minus the costs of both outgoing and return shipping. To avoid this frustration, please make sure that you have entered the correct shipping address upon checkout. If there is a discrepancy between the shipping address you have entered at checkout and the address supplied by your PayPal account, the paypal approved address will be the one we ship to.
Where an order is refused at delivery, or returned to us as unclaimed, or undeliverable, we will retain the order and process a refund for the original amount, less the cost of both outbound and return shipping.
Same day shipping is not available on weekends or holidays. Shipments may also be delayed due to situations that are beyond our control (for example, payment processing delays, extreme weather, or an unexpected volume spike in orders).
Please note that all policies are subject to change without notice – feel free to contact us at any time, either via phone, email, or the live chat box located at the bottom right hand side of your browser window for more information.